V Hardy, Gunthorpe, Notts.

These comments were sent to the Environment Agency officer running the Gunthorpe Project.

Dear Barbara

I am writing to you, as you were my point of contact when arrangements were being made regarding flood protection products for my property.

I just wanted to drop you a few lines regarding Floodguards, the company who have been here fitting everything. They have been truly amazing and I have been so pleased with the company and especially with the workmen who have been here. They have worked professionally and with great efficiency and speed and have been unbelievably polite and helpful at all times-nothing has been too much trouble, every question answered and all products explained and demonstrated They have been a credit to the company they work for and and have represented the environments agency in a very positive light.

I would be very grateful if you could pass a copy of this e-mail on to whomever you consider it to be appropriate. It is so easy to phone or write to complain and too few people take the time to acknowledge a job well done.

Kind regards,